Last updated: September 5, 2026
1. Acceptance of Terms — By accessing the Apex Plumbing AI website or using our services, you agree to these Terms of Service. If you do not agree with these terms, you should not use the services.
2. About Apex Plumbing AI — Apex Plumbing AI provides AI-assisted lead response, lead qualification, appointment scheduling and rescheduling, emergency lead identification, lead tracking, and related automation services designed for plumbing businesses.
3. Automated Communications — Apex Plumbing AI may use automated systems and artificial intelligence to assist with customer communications. Automated responses are intended to support business operations and are not a substitute for emergency services or professional judgment.
4. SMS Communications — Where SMS messaging is enabled, messages may include lead responses, scheduling communications, appointment-related messages, and other service-related communications. Message frequency may vary. Message and data rates may apply. Recipients may reply STOP to opt out of SMS messages and HELP for assistance. Consent to receive SMS messages is not a condition of purchase.
5. Emergency Situations — Apex Plumbing AI may identify messages that appear to describe potential plumbing emergencies and alert the applicable business. The service does not provide emergency response services and does not guarantee that every emergency will be detected. Customers should contact 911 or the appropriate emergency service when there is an immediate threat to life, health, or property. Apex Plumbing AI is not an emergency response service.
6. Appointment Scheduling — Apex may assist with checking available appointment times, offering appointments, confirming bookings, and processing rescheduling requests based on the scheduling information made available by the plumbing business. Appointment availability and fulfillment remain the responsibility of the applicable plumbing business.
7. Customer Responsibilities — Businesses using Apex are responsible for providing accurate business information, service areas, operating hours, scheduling availability, and other information necessary for the service to operate properly. Businesses remain responsible for the plumbing services they provide to their customers.
8. Service Availability — We aim to provide reliable service, but we do not guarantee uninterrupted or error-free operation. Services may occasionally be unavailable because of maintenance, technical issues, third-party service interruptions, or circumstances outside our control.
9. Third-Party Services — Apex Plumbing AI may rely on third-party providers for functions such as communications, artificial intelligence, scheduling, automation, email, and data processing. Use of those services may also be subject to the applicable providers’ terms and policies.
10. Fees and Plans — Pricing, setup fees, usage allowances, and included features are determined by the plan or agreement selected by the customer. Additional or customized services may be subject to separate pricing or terms.
11. Intellectual Property — The Apex Plumbing AI name, website, service materials, software, workflows, and related content are owned by Apex Plumbing AI or their applicable owners and may not be copied, reproduced, or distributed without authorization, except as permitted by law.
12. Limitation of Liability — To the extent permitted by applicable law, Apex Plumbing AI will not be liable for indirect, incidental, special, consequential, or similar damages resulting from use of or inability to use the service. Nothing in these terms excludes liability that cannot legally be excluded.
13. Changes to These Terms — We may update these Terms of Service periodically. Updated terms will be posted on this page with a revised “Last updated” date.
14. Contact — Questions about these Terms of Service can be sent to apexplumbingrecovery@gmail.com.